Orders
How do I know what size to order?
The sizes of the blazers are all identical. The blazers we sell are hand-picked vintage men's blazers. You can see from the model how the identical blazer falls. The length of the model is indicated in the description. Most oversized blazers fall like an L.
Can I change my shipping address?
Please email info@studiobowie.nl immediately. If your order has not shipped yet, there is a chance we can change it, but it is not a guarantee. If it has already shipped you will need to contact our shipping services to change your address and redirect your package.
What is the status of my order?
Once your order has shipped, you will receive an email with a tracking number - use this to track your order.
Returns
What is your return policy?
Items must be returned within 14 business days of receiving your order. Returned items must be unused, clean and with the security label on and intact.
To return an item, please send us an email with your reason for return. Once we receive it, we will approve or disapprove this request. Once you have received a confirmation of the return via email, we will send the return address and you can return the blazer at your own expense.
Can I exchange my order/size?
No, you cannot exchange your item for a different size or product. If you wish to exchange your received blazer with another product, you must first return your current blazer and then purchase the desired blazer again.
Do you refund shipping costs?
We do not offer free return shipping, the cost of return shipping will be at your own expense. We will send our return address with the return confirmation via email. After this you can return the blazer on your own initiative within 14 working days using your own preferred delivery method.
Shipping
Where do you ship from?
We ship from Utrecht, the Netherlands.
What shipping options do you provide?
We offer national shipping with DHL. All our DHL orders are made shipped with their GOGREEN Solution.
How long will it take for my order to arrive?
Within the Netherlands, DHL delivers your package in principle the next day. Due to the coronavirus it can happen that your package takes longer than planned. You will receive the exact delivery date via your personal track and trace code.
How much does shipping cost?
The shipping costs for sending to a parcel point are €4.50. If you want the package to be sent to your home address, the costs are €5.75.
What if my order hasn’t arrived?
Email us and we’ll be happy to help you locate your order
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info@studiobowie.nl